Location: Hong Kong
Reports to: Assistant Manager, Individual Giving
Reporting to the Assistant Manager, Individual Giving, you will be responsible for supporting the implementation of Habitat for Humanity Hong Kong’s Individual Giving strategy across multiple channels and play a crucial role in raising awareness of Habitat’s mission, growing its supporter base, and generating unrestricted funds.
You will support various initiatives that deepen our engagement with existing monthly donors and individual supporters, as well as enable us to acquire and cultivate new donors. Your donor-centric approach to administering our database of individual supporters will help us to reduce attrition and ensure the organisation delivers excellent stewardship at every level of Individual Giving, including Major Gifts.
Key responsibilities include:
Individual Giving
- Increase individual gifts through enhancing the supporter donor journey.
- Work with Marketing & Communications colleagues to implement a multi-channelled approach to maximise the reach to a range of audiences.
- Support the development of the required tools and mechanisms to deepen engagement with individual donors and facilitate their fundraiser experience.
- Work across teams to raise the profile of Habitat Hong Kong and its appeals and fundraising activities.
- Support the implementation of creative and innovative initiatives to scale up Individual Giving, including through events and face to face fundraising.
Donor data analysis and reporting
Analyse the supporter base to provide insightful reports to senior management, using donor data from our CRM to:
- Improve retention of existing monthly donor base.
- Ensure effective use of supporter data for campaign purposes.
- Ensure all activities and contacts are managed through the Habitat Hong Kong’s CRM system.
Stewardship and donor engagement
Support donor stewardship activities to provide personalised and engaging communications, including:
- Handling donor enquiries and cancellations by phone, email or other means and providing a high level of customer service to ensure donor satisfaction at every stage of their journey with Habitat for Humanity Hong Kong.
- Assisting with the production of supporter materials.
Note: The role, whilst clearly defined, is part of a fast-moving and evolving organisation and as such, the related responsibilities may need to adapt as the team grows. Any changes will be discussed with the individual but should be recognised as part of the exciting environment within which Habitat HK operates.
Qualifications, Skills & Experience:
Qualifications
- Degree holder in Marketing, Business, Event Management or other related discipline.
- A minimum of 2 years of customer service and/or sales/marketing/events experience, preferably in the non-profit sector. Candidates who are passionate about working in the non-profit sector and with relevant experience gained from other sectors/industries are also welcome to apply
Skills
- A good team player with strong interpersonal and communication skills – able to collaborate cross-functionally and cross-culturally.
- Self-motivated, customer-oriented, well-organized, proactive and able to work under pressure.
Experience
- Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of digital channels for acquisition and retention.
- Experience of using databases for donor management (knowledge of Salesforce an advantage).
Languages
- Excellent written and verbal communication skills in both English and Chinese with Chinese an essential skillset for this role.
Digital
- Proficient in MS Office application (Word, Excel, PowerPoint and Chinese Word Processing).
Working Hours
- We have flexible working arrangements for all staff. Our work week is Monday-Friday, with staff required to work on some Saturdays/Sundays as is required for specific roles, programme, event and/or project needs.
Competencies, Values and Culture
We work with a set of competencies relevant to the various roles in the team and encourage a growth mindset from all staff. We expect all team members to demonstrate commitment to the Habitat values of courage, accountability, and humility. We respect and celebrate our differences and whilst we all need space to focus and think, we also seek team members who thrive in a collaborative, communicative and culturally diverse environment. We have built a culture of trust and open dialogue and welcome ideas and input from all staff, regardless of your position.
Salary & Benefits
- We conduct an annual benchmarking salary exercise to remain market aligned.
- We have a 5-day work week with part-time options for roles where operationally appropriate.
- Our flexible work schedule with remote working and co-working space options, reflects our culture of trust and accountability.
- We work with a pro bono insurance broker to find competitive dental, medical and life insurance.
- We provide a range of leave types above the statutory requirements, including but not limited to: Annual Leave, Study Leave and Personal Leave.
- In addition to the Hong Kong public holidays, we close the office for an extra day each year before or after Christmas and the Lunar New Year holidays and one day in June for all staff to focus on their wellbeing.
- As early signatories of the Equal Opportunities Commission Racial Diversity and Inclusion Charter, we are proud of the extremely positive feedback year-on-year from staff about our inclusive culture.
- Through our staff survey feedback, we are officially and proudly certified as a Great Place to Work.
How to apply
If our values resonate with you, if the role excites you and if you want to contribute to our vision of a world where everyone has a decent place to live, please send full CV with a cover letter, current & expected salary and availability to hr@habitat.org.hk.
We thank all applicants for taking the time to apply. Only shortlisted applicants will be invited to an interview. All personal data collected will be kept confidential and will be used for recruitment purposes only. We will retain the applications for a maximum period of twelve months and may refer suitable applicants to other vacancies within Habitat.
Organisation Overview
Habitat has been serving the local community in Hong Kong since 2004. Our mission is bringing people together to improve housing conditions in Hong Kong and build homes overseas, giving a hand-up to people in need and strengthening communities to be self-reliant and resilient. We welcome you to visit our website www.habitat.org.hk to learn more about Habitat for Humanity Hong Kong and our local, regional, and global impact.
